Terms & conditions

These Terms & Conditions apply to:

• your use of the D Ceylon Collection website;
• enquiries submitted through the website;
• quotations and proposed itineraries;
• reservations and bookings made directly with D Ceylon;
• travel arrangements and services provided or arranged by D Ceylon; and
• other services provided or arranged by us unless separate written terms apply.

By using this website or confirming a booking with us, you acknowledge that you have read and understood these Terms & Conditions.

Where a separate written agreement, quotation, booking confirmation, invoice or trade agreement has been issued to you, that document will form part of the contract.

In the event of any inconsistency, the following order of precedence will generally apply:

• applicable mandatory law;
• any separately signed or agreed contract or trade agreement;
• the final booking confirmation or confirmed itinerary;
• the applicable invoice and booking-specific payment or cancellation conditions;
• these Terms & Conditions; and
• general information published on the D Ceylon website.

Where mandatory consumer or other legal rights apply to a booking, nothing in these Terms is intended to exclude or restrict those rights.

In these Terms:

"D Ceylon", "we", "us" or "our" means D Ceylon Collection (Pvt) Ltd.

"Client", "you" or "your" means the person making an enquiry, booking or otherwise using our services.

"Traveller" means any person travelling under a booking arranged by us.

"B2C Client" means a traveller or consumer booking directly with D Ceylon.

"B2B Client" means a travel agent, tour operator, wholesaler, destination partner, corporate travel company or other trade partner booking services for its customers.

"Services" means accommodation, transportation, transfers, excursions, sightseeing, guides, experiences, activities, meals, events and other travel services provided or arranged by us.

"Supplier" means a hotel, transport operator, guide, activity provider, attraction, restaurant, airline, railway operator or other third party providing a component of the travel arrangements.

"Travel or Tour Arrangements" means the services confirmed for you by D Ceylon.

D Ceylon Collection is a Destination Management Company specialising in travel arrangements and experiences in Sri Lanka.

Depending on the service concerned, D Ceylon may:

• provide a service directly;
• arrange a service through an independent supplier;
• act as an intermediary between you and a supplier; or
• combine several services into a tailor-made itinerary or package.

The precise role of D Ceylon will depend on the arrangements confirmed to you. Where relevant, the booking confirmation will indicate whether D Ceylon is acting as organiser, principal, booking agent or intermediary for particular services.

Where services are supplied by independent third parties, their own terms, conditions, safety requirements, operating procedures and cancellation conditions may also apply.

Where D Ceylon acts as organiser or contracting party for a package or combined travel arrangement, D Ceylon's responsibilities will be determined by the applicable booking contract and mandatory law.

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, travel information can change because of:

• seasonal availability;
• supplier changes;
• weather;
• government requirements;
• conservation restrictions;
• attraction opening hours;
• road or railway conditions;
• local events;
• operational circumstances; or
• other circumstances outside our reasonable control.

Images on the website are intended to provide an indication of destinations, accommodation and experiences. Actual rooms, views, vehicles, facilities, landscapes and experiences may vary.

Website descriptions, images, sample itineraries and indicative prices do not constitute a guarantee that a particular service will be available for a particular date until confirmed in writing.

Submitting an enquiry does not create a contract.

We may provide a quotation based on the information available to us at the time.

Unless otherwise stated, quotations are subject to:

• availability;
• supplier confirmation;
• applicable taxes and government charges;
• currency fluctuations;
• seasonal supplements;
• minimum-stay requirements;
• special-event periods; and
• supplier terms and conditions.

A quotation is not a confirmed booking until D Ceylon has issued written confirmation and any required payment or deposit has been received.

Quotations may therefore change before confirmation.

A booking becomes confirmed only when:

• the requested services have been confirmed in writing by D Ceylon;
• the applicable deposit or payment has been received, where required; and
• the booking confirmation or invoice has been issued.

A request for availability, provisional hold or quotation does not constitute confirmation unless expressly stated otherwise in writing.

The person making a booking confirms that they have authority to make the booking for all travellers included in it.

For direct consumer bookings, the booking confirmation will state, as applicable:

• travel arrangements;
• dates;
• accommodation;
• room category;
• transportation;
• experiences;
• inclusions and exclusions;
• price;
• currency;
• payment schedule;
• cancellation terms; and
• any special conditions.

The specific booking confirmation and invoice should always be read together with these Terms.

D Ceylon works with overseas travel agents, tour operators, wholesalers, destination partners and other travel professionals.

B2B bookings may be governed by:

• a separate trade agreement;
• contracted rates;
• rate sheets;
• credit terms;
• booking procedures;
• cancellation schedules;
• release periods;
• allotment conditions; and
• other written commercial arrangements.

Where a separate B2B agreement exists, that agreement will take precedence over these general website Terms where applicable.

Trade rates are confidential and may not be disclosed, published or offered directly to consumers except as permitted under the relevant trade agreement.

B2B Clients remain responsible for ensuring that their customers are informed of the terms applicable to their booking.

B2B Clients are also responsible for communicating booking-specific terms, exclusions, cancellation conditions and requirements supplied by D Ceylon where those terms are intended to apply to the end traveller.

Prices displayed on the website may be indicative unless expressly stated to be a final confirmed price.

Unless otherwise specified, prices are subject to confirmation at the time of booking.

Prices may vary according to:

• travel dates;
• room category;
• number of travellers;
• occupancy;
• season;
• Christmas and New Year periods;
• compulsory meals;
• supplements;
• government taxes;
• entrance fees;
• transportation requirements;
• supplier rate changes; and
• currency fluctuations.

The final price applicable to a booking will be stated in the quotation, invoice or booking confirmation.

Once a booking has been confirmed at a stated price, that price will not be changed except where the booking terms expressly permit an adjustment and such adjustment is permitted by applicable law.

Prices displayed on the D Ceylon website will generally relate to travel arrangements that may include accommodation, private or shared transportation, airport pick-up and/or drop-off, meals and other services where specified.

However, individual journeys are tailor-made and inclusions can vary depending on the destination, itinerary, accommodation, room category, transportation, activities, meal arrangements and other services selected.

Travellers should therefore refer to their personalised journey quotation, itinerary, booking confirmation and applicable booking terms for the most accurate information regarding what is included and excluded from the particular journey selected.

Unless expressly stated in the applicable quotation or booking confirmation, a service, fee, tax, entrance ticket, meal, transfer, activity or other item should not be assumed to be included.

Unless otherwise stated, website prices may be displayed in United States Dollars (USD).

The currency and payment instructions applicable to a confirmed booking will be stated on the invoice.

Bank charges, intermediary-bank fees and other transfer costs imposed outside Sri Lanka may be payable by the Client unless otherwise agreed.

Where payment is made in a currency different from the invoiced currency, any exchange-rate difference or bank conversion charge may be payable by the Client.

Payment requirements will be stated in the applicable quotation or booking confirmation.

Depending on the booking, we may require:

• a deposit;
• full payment;
• staged payments; or
• payment within a specified period.

Certain accommodation, peak-season, event, villa, luxury or special arrangements may require full payment or a higher deposit at the time of confirmation.

If required payment is not received by the stated deadline, D Ceylon may cancel the booking or release services held on a provisional basis.

Any supplier cancellation charges arising as a result may be passed to the Client, subject to the applicable booking terms and law.

Special payment and cancellation conditions may apply during:

• Christmas and New Year;
• Easter;
• public holidays;
• festivals;
• conferences;
• special events;
• weddings;
• major sporting events; and
• other high-demand periods.

Where such conditions apply, they will be stated in the relevant quotation or booking confirmation.

Accommodation is subject to availability and confirmation.

Room descriptions, facilities, bedding arrangements, meal plans and occupancy conditions are based on information supplied by the relevant accommodation provider.

Requests for:

• particular bedding;
• connecting rooms;
• adjoining rooms;
• specific views;
• early check-in;
• late check-out;
• accessible rooms;
• dietary arrangements; or
• other special requests

will be passed to the supplier but cannot be guaranteed unless expressly confirmed in writing.

Hotels may impose their own check-in, check-out, identification, security-deposit and cancellation requirements.

Hotel facilities, services, operating arrangements and amenities may change without prior notice and are subject to the accommodation provider's operating conditions.

Hotel star classifications or ratings are based on the applicable classification system or information supplied by the accommodation provider.

Transportation may be provided by D Ceylon or by independent transport suppliers.

Vehicle type, seating capacity and luggage capacity will be determined according to the confirmed booking.

Where transportation is provided by a third-party operator, D Ceylon will seek to engage appropriately licensed, registered, insured or otherwise authorised operators where such requirements apply.

Travel times are estimates and may be affected by:

• traffic;
• road conditions;
• weather;
• road closures;
• demonstrations;
• public events;
• railway operations;
• accidents;
• government restrictions; or
• other circumstances outside our reasonable control.

Travellers should allow sufficient time for airport departures and other time-sensitive arrangements.

Where railway travel is included or requested, tickets are subject to availability and the operating conditions of Sri Lanka Railways.

D Ceylon cannot guarantee a particular train, carriage, class, seat, seating position or departure time unless expressly confirmed in writing.

Railway schedules, ticket availability, routes and operating arrangements may change without notice.

Where a requested railway service cannot be secured, D Ceylon may offer an alternative arrangement where reasonably possible.

Certain activities may involve inherent risks.

Examples include:

• hiking;
• trekking;
• wildlife safaris;
• cycling;
• water activities;
• boat excursions;
• adventure activities;
• visits to remote areas; and
• activities involving uneven or difficult terrain.

Participation may be subject to age, fitness, medical, weather, safety or supplier requirements.

The Client must comply with all reasonable instructions given by D Ceylon and the relevant supplier.

D Ceylon may refuse or withdraw participation where a supplier reasonably considers that participation would create a safety risk.

Where adventure or specialised activities are arranged, D Ceylon will seek to use appropriately authorised, licensed, registered or otherwise approved operators where such requirements apply.

Wildlife encounters are inherently unpredictable. Animals are wild and their behaviour, movements and locations cannot be controlled or guaranteed.

D Ceylon Collection does not guarantee that any particular animal, bird or other wildlife will be seen during a safari, nature excursion or wildlife experience.

A lack of wildlife sightings, by itself, will not normally constitute a failure to provide the safari or wildlife experience.

Wildlife sightings are dependent on natural conditions and animal behaviour and are not a guaranteed component of the service.

Safari routes, park access, operating times and viewing areas may also be changed or restricted by park authorities, conservation requirements, weather conditions, safety considerations, animal behaviour or other circumstances beyond our control.

Travellers acknowledge that wildlife experiences may involve inherent risks associated with being in natural environments and in the presence of wild animals. Travellers must follow all instructions given by their guide, driver, park authorities and activity operator at all times.

Nothing in this section excludes or limits liability for death, personal injury, loss or damage where such liability cannot lawfully be excluded or limited.

Clients must inform D Ceylon at the time of booking of any requirements that may affect the travel arrangements, including:

• mobility requirements;
• accessibility requirements;
• dietary requirements;
• allergies;
• medical considerations relevant to the services requested;
• pregnancy;
• physical limitations;
• religious or cultural requirements; or
• other material requirements.

We will make reasonable efforts to communicate these requirements to relevant suppliers.

Unless expressly confirmed in writing, special requests are not guaranteed.

Clients are responsible for providing accurate and complete information that is relevant to the safe and proper provision of the requested services.

Travellers are responsible for ensuring that they hold:

• valid passports;
• appropriate visas or travel authorisations;
• required permits;
• sufficient passport validity;
• appropriate travel documentation; and
• any documentation required for transit or onward travel.

D Ceylon may provide general information or assistance but does not guarantee that a visa or entry permission will be granted.

Travellers should obtain current information from the relevant government authorities before travel.

Travellers are responsible for ensuring that names, dates of birth, passport details, rooming information, travel dates and other information supplied to D Ceylon are accurate and complete.

D Ceylon will not be responsible for additional costs, losses or booking difficulties arising from inaccurate, incomplete or late information supplied by the Client, except where caused by D Ceylon's own error or where liability cannot lawfully be excluded.

We strongly recommend that all travellers obtain comprehensive travel insurance appropriate to their circumstances.

Insurance should, where appropriate, cover:

• medical expenses;
• emergency assistance;
• cancellation;
• curtailment;
• baggage;
• personal liability;
• missed connections;
• delays; and
• relevant activities.

D Ceylon does not provide insurance unless expressly stated in the booking confirmation.

Travellers are responsible for assessing their own health, fitness and suitability to participate in any travel arrangement, activity, wellness programme, treatment or experience.

Travellers should obtain independent medical advice where appropriate before travelling or participating in any such activity.

D Ceylon may arrange, include or facilitate access to independent third-party medical, healthcare, Ayurvedic, wellness or therapeutic providers, whether at the Traveller's request or as part of a journey, itinerary, package or experience offered by D Ceylon.

Such providers may include doctors, clinics, hospitals, Ayurvedic practitioners, wellness and spa providers, yoga and meditation practitioners, therapists, pharmacies and providers of medicines, herbal products or complementary treatments.

Unless expressly stated otherwise, such providers are independent third parties and are not employees, partners or medical representatives of D Ceylon.

D Ceylon does not provide medical advice, diagnosis or treatment and makes no representation as to the suitability, safety or efficacy of any treatment, medication, therapy, herbal product, supplement or wellness service provided by an independent third party.

Any decision by a Traveller to seek, accept or participate in medical, Ayurvedic, wellness or therapeutic treatment, or to consume or use any medication, herbal product or supplement, is made voluntarily and at their own responsibility and with their informed consent.

Travellers are responsible for disclosing to the relevant provider any medical conditions, allergies, medications, pregnancy or other circumstances that may be relevant to their treatment or participation.

D Ceylon will not be responsible for professional advice, diagnosis or treatment provided by an independent healthcare or wellness provider except to the extent that liability arises from D Ceylon's own acts or omissions or cannot lawfully be excluded or restricted.

Any medical or health information voluntarily provided to D Ceylon will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Nothing in these Terms excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited.

A Client may request changes to a confirmed booking.

We will make reasonable efforts to accommodate requested changes, subject to availability.

Changes may result in:

• additional charges;
• supplier amendment fees;
• cancellation charges;
• fare differences;
• accommodation rate differences; or
• other costs.

No change is confirmed until D Ceylon confirms it in writing.

Unless different cancellation conditions are expressly stated in the applicable quotation, booking confirmation or separate written agreement, the following standard cancellation schedule will apply to the amounts paid for the booking:

• 41 days or more before the scheduled arrival date: 75% of amounts paid will be refundable.
• 31–40 days before the scheduled arrival date: 40% of amounts paid will be refundable.
• 30 days or less before the scheduled arrival date: the booking will be non-refundable.

These standard cancellation percentages are subject to the specific conditions of the individual services included in the booking.

Certain accommodation, activities, transport arrangements, special events, peak-season services or other components may be fully non-refundable or may carry cancellation conditions that differ from the standard cancellation schedule.

Where an individual service or supplier booking is fully non-refundable, the amount refundable to the Client will be reduced accordingly. Refund eligibility will therefore be determined by the cancellation conditions applicable to the individual services forming part of the booking.

Where a booking-specific cancellation schedule or special supplier condition has been expressly provided before confirmation, that booking-specific condition will take precedence over the standard cancellation schedule above.

Any applicable bank charges, payment processing charges or non-recoverable transaction costs may also be deducted where permitted by law and disclosed in the applicable booking terms.

Cancellation requests must be made in writing. The date on which D Ceylon receives the cancellation request will normally determine the applicable cancellation period.

Refunds, where applicable, will be processed after the relevant supplier refunds or cancellation charges have been established and will be made in accordance with the applicable booking terms and mandatory law.

We reserve the right, where reasonably necessary, to modify travel arrangements before or during travel because of:

• supplier availability;
• safety;
• weather;
• operational requirements;
• government restrictions;
• road or railway conditions;
• conservation requirements;
• force majeure; or
• other circumstances outside our reasonable control.

Where a material change is required before travel, we will communicate the available alternatives and any applicable refund, price reduction or other remedy in accordance with the applicable booking terms and mandatory law.

Where D Ceylon is acting as organiser of a package, any applicable rights relating to changes, alternative arrangements, price reductions, cancellation or compensation will be dealt with in accordance with the applicable package travel rules and mandatory law.

Where a particular hotel, vehicle, guide, excursion or other service becomes unavailable, D Ceylon may propose an alternative of comparable nature where reasonably possible.

Any material difference in price or service will be addressed in accordance with the applicable booking terms and mandatory law.

Where D Ceylon is acting as organiser of a package, any applicable statutory rights relating to alternative arrangements will also apply.

If a problem occurs during travel, the Client should notify D Ceylon or the relevant D Ceylon representative as soon as reasonably possible.

Where the issue concerns a particular supplier, the Client should also bring the issue to the supplier's attention immediately so that a reasonable opportunity is available to correct the problem.

Complaints should not normally be left until after the Traveller has returned home where the issue could reasonably have been addressed during travel.

Formal complaints should be submitted to:

info@dceyloncollection.com

and should include:

• booking reference;
• traveller name;
• travel dates;
• description of the issue;
• supplier concerned;
• steps taken locally; and
• supporting documents or photographs where relevant.

We will investigate complaints and seek to resolve them fairly and reasonably.

Nothing in this section requires a Client to notify D Ceylon during travel as a condition of exercising a legal right where such a condition is not permitted by applicable law.

D Ceylon works with independent suppliers, including hotels, transport providers, guides, restaurants, attractions and activity operators.

Supplier services may be subject to their own terms, conditions, safety rules and limitations.

Where D Ceylon is arranging a third-party service, we will use reasonable care in selecting and coordinating suppliers.

Where D Ceylon acts solely as an intermediary for an independently contracted service, the relevant supplier's terms and conditions will apply to that service, subject to any rights or remedies that cannot lawfully be excluded or restricted.

Where D Ceylon acts as organiser or contracting party for a package or combined travel arrangement, D Ceylon's responsibility for the performance of those arrangements will be determined by the applicable booking contract and mandatory law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

D Ceylon will not be responsible for failure, delay or alteration of services to the extent caused by circumstances beyond our reasonable control.

Such circumstances may include:

• natural disasters;
• severe weather;
• flooding;
• epidemics or pandemics;
• war;
• terrorism;
• civil unrest;
• strikes;
• government restrictions;
• border closures;
• transport disruption;
• road closures;
• railway disruption;
• power or telecommunications failure;
• supplier failure;
• wildlife or conservation restrictions; or
• other unavoidable and extraordinary circumstances.

Where such circumstances occur, we will take reasonable steps to assist the Client and minimise disruption.

Nothing in this section excludes or limits any rights or remedies that apply under mandatory law.

D Ceylon's responsibility depends on the capacity in which it provides or arranges the relevant service, as stated in the applicable booking confirmation.

Where D Ceylon acts as the organiser or contracting party for a package or combined travel arrangement, D Ceylon will be responsible for the performance of the services forming part of that arrangement to the extent required by applicable law.

Where D Ceylon acts solely as an intermediary for an independently contracted service, the relevant supplier's terms and conditions will apply to that service, subject to any rights or remedies that cannot lawfully be excluded or restricted.

Subject to mandatory law, D Ceylon will not be responsible for losses arising solely from:

• acts or omissions of independent suppliers where D Ceylon is not legally responsible for the relevant service;
• delays caused by third parties;
• events outside our reasonable control;
• inaccurate information supplied by the Client;
• failure by the Client to comply with travel documentation requirements;
• failure to follow reasonable safety instructions; or
• personal decisions made by the Client during travel.

Where D Ceylon is legally responsible for a service, our liability will be subject to applicable law and any applicable contractual or statutory limitations.

Nothing in these Terms excludes or limits liability arising from D Ceylon's own negligence, wilful misconduct, breach of contract or other liability that cannot lawfully be excluded or restricted.

Travellers are expected to behave responsibly and respectfully towards:

• local communities;
• cultural and religious sites;
• accommodation staff;
• guides;
• drivers;
• other travellers;
• wildlife; and
• the environment.

D Ceylon or a supplier may terminate participation in a service where a Traveller's behaviour creates a serious safety, security or operational risk or causes significant disruption to others.

Additional costs resulting from such conduct may be payable by the Client, subject to applicable law.

Children's ages must be accurately provided at the time of booking.

Child policies, minimum ages, room occupancy rules, meals, entrance fees and activity restrictions may vary between suppliers.

Where age restrictions apply, the relevant supplier's conditions will apply.

D Ceylon may use photographs or other media supplied by travellers for marketing purposes only where appropriate permission has been obtained.

No traveller is required to provide marketing consent as a condition of booking unless otherwise expressly agreed for a particular arrangement.

All content on the D Ceylon website, including text, photographs, graphics, logos, trademarks, illustrations, design elements and other materials, is owned by or licensed to D Ceylon Collection or its relevant licensors unless otherwise stated.

Content may not be copied, reproduced, modified, distributed, commercially exploited or republished without prior written permission.

The D Ceylon Collection name, logo and associated branding are proprietary intellectual property.

You agree not to:

• use the website for unlawful purposes;
• attempt to gain unauthorised access;
• introduce malicious software;
• interfere with website security;
• copy website content for commercial use without permission;
• use automated systems to scrape the website without permission; or
• submit false or misleading information.

We may suspend access where reasonably necessary to protect the website, our business or other users.

Personal data supplied to D Ceylon will be processed in accordance with our Privacy Policy and applicable data-protection legislation, including the Personal Data Protection Act, No. 9 of 2022, as amended from time to time.

D Ceylon may need to share relevant traveller information with hotels, transport operators, guides, airlines, activity providers, payment providers, technology providers, overseas travel partners and other suppliers where necessary to provide the requested services.

Further information about how personal data is collected, used, stored, shared and protected is provided in our Privacy Policy.

The D Ceylon website uses cookies and similar technologies.

Further information about the categories of cookies used and how to manage your preferences is provided in our Cookie Policy.

Trade rates, contracted rates, allotments, commissions, net rates and other confidential commercial information supplied to B2B partners are confidential.

Such information may not be reproduced, redistributed or disclosed to third parties except where necessary to perform the relevant booking or where authorised by D Ceylon.

By communicating with D Ceylon electronically, you acknowledge that communications may be exchanged by email, website forms, messaging services or other electronic means.

Electronic communications may be used to provide:

• quotations;
• booking confirmations;
• invoices;
• amendments;
• travel documents;
• operational information; and
• other communications relating to your booking.

These Terms and any contract with D Ceylon shall, subject to any mandatory rights or laws applicable to a particular Client or booking, be governed by the laws of Sri Lanka.

The courts of Sri Lanka shall have jurisdiction over disputes, subject to any mandatory jurisdictional rights that may apply to a particular Client or booking.

Nothing in this section is intended to deprive a consumer of any mandatory protection or jurisdictional right that cannot lawfully be excluded.

D Ceylon may update these Terms from time to time.

The version applicable to a confirmed booking will normally be the version incorporated into the relevant booking contract, quotation or confirmation, unless a change is required by law.

The latest website version will be published on this page.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful and enforceable, and the remaining provisions shall continue in effect.

For questions regarding these Terms or a booking:

D Ceylon Collection (Pvt) Ltd

No. 14, 3rd Floor, Liberty Plaza,

R. A. De Mel Mawatha, Colombo 03, Sri Lanka.

Email: info@dceyloncollection.com

Website: dceyloncollection.com

Emergency Assistance: +94 76 992 4893